Privacy Policy
Last updated: January 2025
Overview
At YTCaptions.Cool, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our service. We aim to be transparent and keep things simple.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Account preferences and settings
Content You Upload
When you use our transcription service, we temporarily process your video/audio files to generate captions. We do not permanently store your uploaded media files after processing is complete. Your generated transcripts and caption styles are stored in your account so you can access and edit them.
Usage Data
We collect basic usage information to improve our service:
- Minutes of audio processed
- Feature usage statistics
- Error logs for debugging
How We Use Your Information
We use your information solely to:
- Provide and improve our transcription and caption services
- Process your payments and manage your subscription
- Send important service updates and notifications
- Respond to your support requests
- Ensure the security and integrity of our service
We do not:
- Sell your personal information to third parties
- Use your content to train AI models
- Share your content with other users
- Send marketing emails without your consent
Third-Party Services
We use the following third-party services to operate YTCaptions.Cool:
- Supabase - Authentication and database storage
- Stripe - Payment processing
- ElevenLabs - AI transcription services
- Vercel - Hosting and file storage
These services have their own privacy policies and we encourage you to review them. We only share the minimum information necessary for these services to function.
Data Retention
We retain your account information and project data for as long as your account is active. You can delete your projects at any time, and the associated data will be permanently removed. If you delete your account, all your data will be permanently deleted within 30 days.
Data Security
We implement industry-standard security measures to protect your data:
- All data is transmitted over encrypted connections (HTTPS)
- Passwords are securely hashed and never stored in plain text
- Access to user data is restricted to authorized personnel only
- We regularly review and update our security practices
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of non-essential communications
To exercise any of these rights, please contact us at the email below.
Cookies
We use essential cookies to keep you logged in and remember your preferences. We do not use tracking cookies or share cookie data with third parties for advertising purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@ytcaptions.cool